Privacy Policy

This privacy policy sets out how Contour Advisory will manage your personal information.

We’re committed to ensuring that when handling your personal information, including how your personal information is captured, collected, used, disclosed and stored, we do so in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

The latest version of our Privacy Policy can be found on the Contour Advisory website.

What Personal information do we collect?

During the provision of our services, we may collect your personal information from you. The kinds of personal information we collect include:

Contact and identification details, such as your name, email address, and phone number.

Your education, training, and employment history.

Information that confirms you have the right to work in Australia. This may include visas, passports, birth and citizenship certificates, or other relevant documents.

Details of security clearances issued to you by an agency of The Commonwealth.

Financial and tax information as required to provide employment.

Details of any qualifications or other information if required for specific roles.

Additional information that is relevant to us providing our services.

We may also solicit your personal information from other sources. This may include:

Your nominated referee’s opinions about your work performance.

National police checks, or other government-provided background checks.

Anonymous Use of our Services

Due to the impracticality of providing our services without knowing your identity, we do not offer any means to use our services without providing identifying personal information.

How do we collect your Personal Information?

We may collect your personal information when you complete an application form, update your profile with us, attend an interview, or otherwise submit information to us via any means. We may also collect your personal information when:

You apply for a role, or otherwise submit information, through a third-party website or service.

We assess your eligibility to work in Australia.

We conduct background checks, or otherwise receive information about any insurance investigation, litigation, registration or professional disciplinary matter, criminal matter, inquest or inquiry that concerns you.

We conduct reference checks, or receive information from your nominated referees, that is relevant to our services.

We receive information from our clients regarding your performance at the client’s workplace.

We collect information about a workplace accident that involves you or your workplace injury.

We might collect your personal information from other sources such as an information services provider, your employer or ex-employer or a publicly maintained record, including public records via social media platforms like LinkedIn and Facebook. We only collect your personal information from other sources if it’s unreasonable or impracticable to collect your personal information from you.

Why do we need your Personal Information?

We collect, hold, use, and disclose your personal information to provide recruitment and employment services. Your information may be used for:

Offers of employment or engagement.

Assessing your suitability for roles.

Background and reference checks.

A complaint, investigation or inquiry that concerns you.

Insurance claim(s) linked to your current or previous employment through our service.

We may also use your personal information for purposes not directly related to the provision of services:

Administrative and management purposes.

Direct marketing to you of products, services, and opportunities that may be of interest to you.

Internal recruitment processes.

Any other legal requirements.

Where your personal information is used or disclosed, we take steps reasonable to ensure it’s relevant to the purpose of using or disclosing it.

You are under no obligation to provide your personal information to us. However, we may not be able to offer services to you without certain information from you or where you provide inaccurate or incomplete information.

Who receives your Personal Information from us?

We disclose your personal information to provide recruitment services or as otherwise set out in this privacy policy. The recipient could be:

Our clients, who may be your potential or actual employer.

Your referees.

Our staff.

Our insurers.

A professional association or registration body if it’s relevant to our services.

A workers' compensation body per applicable legislation.

Our contractors and suppliers, and professional advisors.

Any other entity, with your consent, or to whom disclosure is required or authorised by law.

Any other third parties engaged to perform administrative or other services.

This disclosure is always on a confidential basis or as required by law.

Site Users

We may collect certain information when you visit our websites, and social media pages. For example, our servers receive and record information about your device and browser, including potentially your IP address, browser type, and other software or hardware information. We may collect a unique device identifier assigned to that device, location data, or other transactional information from that device.

Any cookies we use are to remember your website preferences. They may be used to collect and store information such as pages you have visited, content you have viewed, search queries you have run and viewed advertisements on the website and other websites you have visited.

You can always disable the use of cookies by changing the security settings of your browser. However, this may affect your access to certain features, content or personalisation available.

Overseas disclosure

We may store data with a trusted service provider who provides us with customer relationship management services, including for client and candidate details. They are located in Australia and may securely store your data there or in other locations within the Asia Pacific region.

iProfile

a) In order to manage the personal information and CVs of candidates that we receive and to ensure the most accurate information is being represented, we use the services of iProfile Pty Ltd, trading as iProfile. We are an iProfile Compatible Organisation;

b) An iProfile Compatible Organisation means an organisation that has been granted a licence by iProfile to use its products and services;

c) We also collect candidate’s personal information for the purpose of creating an iProfile for the candidate. Occasionally, in addition to the parties set out in this Privacy Policy above, we may also collect a candidate’s personal information from iProfile in order to obtain a candidate’s most current information;

d) We may also disclose the candidate’s personal information to iProfile for the purpose of creating an iProfile or for the purpose of updating or managing a candidate’s iProfile;

e) The candidate’s personal information contained in the iProfile may also be shared with other iProfile Compatible Organisations that the candidate has previously authorised and provided his/her details to; and

f) By providing its personal information to us, to iProfile, or to any other iProfile Compatible Organisation, the candidate consents to the collection, use and disclosure of its personal information in this manner.

Direct Marketing

We may use your personal information to inform you of products and services via email, SMS, mail or other forms of communication, per the Spam Act and the Privacy Act. If you do not wish to receive such notifications, you can opt-out by contacting us via the contact details set out below.

Security of your Personal Information

We understand the importance of your privacy and take all reasonable steps to protect the personal information we hold against misuse, interference and loss and from unauthorised access, modification or disclosure. We hold personal information in hard copy and electronic forms in secure databases on secure premises, accessible only by authorised staff.

The Internet is not always a secure method of transmitting information. Accordingly, while we seek to protect your personal information by implementing all reasonable digital security systems in the provision of our services, we cannot accept responsibility for the security of information you send or receive from us over the Internet or for any unauthorised access or use of that information.

Our website may contain links to websites operated by third parties. Those links are provided for convenience and may not remain current or be maintained. We’re not responsible for the privacy practices of, or any content on, those linked websites and have no control over or rights in those linked websites. The privacy policies and settings that apply to those other websites may differ substantially from our privacy policy, so we encourage individuals to read them before using those websites.

Accessing and correcting your Personal Information we hold

We take reasonable steps to ensure the personal information we hold is accurate, up‑to‑date, complete, relevant and not misleading. If you would like to access or correct your personal information, or you would like more information on our approach to privacy, please contact us via the contact details set out below.

We may be unable to provide access to personal information if access would impact the privacy rights of others. A good example is where a referee provides an opinion confidentially. We will grant access to the extent required or authorised by the law and take reasonable steps to correct personal information if necessary and appropriate.

To obtain access to your personal information:

You will have to provide proof of identity to ensure we only provide personal information to the correct individuals and that the privacy of others is protected.

We request that you be reasonably specific about the information you require.

We may charge you a reasonable administration fee, which reflects our cost to provide you with access.

We will endeavour to respond to your request to access or correct your personal information within 30 days.

If we refuse your request to access or correct your personal information, we will provide you with written reasons for the refusal and details of complaint mechanisms. We will also take reasonable steps to provide you with access in a manner that meets your needs and our needs.

Privacy complaints

Please direct all privacy complaints to us via the contact details below.

At all times, privacy complaints:

Will be treated seriously.

Will be dealt with promptly.

Will be dealt with confidentially.

Will not affect your existing obligations or change the commercial arrangements between you and us.

We will commence an investigation into your complaint and inform you of the outcome once we complete the investigation. If you’re dissatisfied with the outcome of your complaint, you may refer the complaint to the Office of the Australian Information Commissioner.

How to contact us

For further information or enquiries about this privacy policy or our privacy practices, or if you would like to opt out of receiving any promotional communications, please contact privacy@contouradvisory.com.au